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Service Level Agreement In Cloud

A service level agreement (SLA) is the service link negotiated between the cloud service provider and the customer. Previously, in cloud computing, all service level agreements were negotiated between a customer and the service consumer. Today, with the launch of large cloud providers, most service-level agreements are standardized until a customer becomes a large consumer of cloud services. Service level agreements are also defined at different levels mentioned below: a service level agreement (SLA) defines the level of service that a customer expects from a provider and defines the metrics on the basis of which that service is measured, as well as corrective actions or penalties if the agreed service levels are not achieved. In any case, if a cloud service provider does not meet the objectives of the minimum requirements, the provider must pay the fine to the cloud services consumer in accordance with the agreement. Service level agreements are therefore insurance policies in which the company must pay under the agreements in the event of an accident. Microsoft releases service level agreements related to Windows Azure Platform components, demonstrating industry practice for cloud service providers. Each component has its own service level agreements...

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